:root{--pink:#ff2f82;--soft:#fff0f6;--ink:#171219;--muted:#645a60;--line:#f4ccd9}*{box-sizing:border-box}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,Arial,sans-serif}.complaints-header{min-height:112px;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:20px max(24px,calc((100% - 1120px)/2));border-bottom:1px solid #f3e1e8;background:#fff}.complaints-header img{width:220px;max-height:68px;object-fit:contain}.complaints-header>a:last-child{color:#dc3477;font-weight:800;text-decoration:none}.complaints-main{width:min(1120px,calc(100% - 32px));margin:0 auto;padding:36px 0 80px}.complaints-hero{display:grid;grid-template-columns:250px 1fr;gap:34px;align-items:center;padding:28px 34px;border-radius:28px;background:linear-gradient(135deg,#fff1f6,#fff)}.complaints-hero img{width:100%;max-height:180px;object-fit:contain;background:#fff;border-radius:18px;padding:10px}.complaints-hero span,.complaints-success>span{color:var(--pink);font-size:12px;font-weight:900;letter-spacing:.12em}.complaints-hero h1{margin:8px 0 10px;font-size:clamp(32px,5vw,54px);line-height:1.05;color:var(--pink)}.complaints-hero p{margin:0;color:var(--muted);font-size:16px;line-height:1.7}.complaints-notice{margin:24px 0;padding:18px 22px;border:1px solid var(--line);border-radius:17px;background:#fff}.complaints-notice strong{color:var(--pink)}.complaints-notice p{margin:6px 0 0;line-height:1.65;color:var(--muted)}.complaints-form{display:grid;gap:18px}.complaints-form fieldset{margin:0;padding:25px;border:1px solid var(--line);border-radius:22px;background:#fff;box-shadow:0 8px 26px rgba(66,24,44,.05)}.complaints-form legend{padding:0 10px;color:#181116;font-size:20px;font-weight:900}.form-grid{display:grid;gap:15px}.form-grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.form-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.complaints-form label{display:grid;gap:7px;color:#2c2026;font-size:14px;font-weight:800}.complaints-form .full{margin-top:15px}.complaints-form input,.complaints-form select,.complaints-form textarea{width:100%;padding:12px 13px;border:1px solid #dbcdd3;border-radius:11px;background:#fff;font:inherit;color:#181116;outline:none}.complaints-form textarea{resize:vertical}.complaints-form input:focus,.complaints-form select:focus,.complaints-form textarea:focus{border-color:var(--pink);box-shadow:0 0 0 3px rgba(255,47,130,.1)}.complaint-type{display:flex;gap:22px;margin-bottom:16px}.complaint-type label,.acceptance{display:flex!important;align-items:flex-start;gap:9px}.complaint-type input,.acceptance input{width:auto;margin-top:3px}.acceptance{padding:4px 6px;font-weight:600!important;line-height:1.5}.complaints-form>button,.complaints-success button{justify-self:center;min-width:280px;padding:14px 24px;border:0;border-radius:999px;background:var(--pink);color:#fff;font-size:15px;font-weight:900;cursor:pointer}.complaints-form>button:disabled{opacity:.6;cursor:wait}.complaints-message{padding:14px 17px;border-radius:12px;background:#fee2e2;color:#991b1b;font-weight:700}.complaints-success{margin:25px auto 0;padding:34px;max-width:760px;text-align:center;border:1px solid var(--line);border-radius:26px;background:var(--soft)}.complaints-success h2{font-size:32px;margin:8px 0}.complaints-success p{line-height:1.65}.complaints-success strong{font-size:22px;color:var(--pink)}.complaints-success a{display:block;margin-top:18px;color:#d73578;font-weight:800}.complaints-footer{text-align:center;padding:24px;background:#ff92b0;color:#fff;font-weight:700}@media(max-width:760px){.complaints-header{min-height:82px;padding:14px 18px}.complaints-header img{width:160px}.complaints-main{padding-top:20px}.complaints-hero{grid-template-columns:1fr;text-align:center;padding:22px}.complaints-hero img{width:190px;margin:auto}.form-grid.two,.form-grid.three{grid-template-columns:1fr}.complaints-form fieldset{padding:20px 16px}.complaints-form>button{min-width:0;width:100%}}@media print{.complaints-header,.complaints-form,.complaints-notice,.complaints-footer{display:none!important}.complaints-success{display:block!important;border:1px solid #999}.complaints-main{padding:0}}